The following statement from Ultimate Customs Group LTD relates to COVID-19 (Coronavirus) and the latest national lockdown announced by the Prime Minister on Friday 30th October 2020 that is due to come into force on Thursday 5th November 2020.
Our decision to stay open
Following the government's latest advice regarding COVID-19, we have taken extra precautions for our day-to-day operations. These measures are in place to protect the safety of our staff and customers.
We have taken the decision to stay open during the latest round of restrictions from Thursday 5th November to Wednesday 2nd December as at Tuesday 3rd November, however, the full list of business' required to close has not yet been published so this is subject to change.
We will be changing schedules to ensure staff contact is limited in the workshop, offices and dispatch areas. This may lead to slight delays in dispatching your order and responding to messages.
What does this mean for my order?
Our dispatch team are still working to dispatch all orders as stock arrives to our warehouse. We are aiming to dispatch all outstanding orders as soon as possible, however in some instances your order may take longer than 16 working days to be dispatched.
When my order is dispatched, how long will delivery take?
We use a mix of couriers to ship our items. These couriers include (but are not limited to) Parcelforce, Royal Mail and DPD. They may face small delays due to the latest lockdown. We advise checking their websites directly for updates.
What happens to my appointment?
If you have an appointment for vinyl wrapping, vehicle detailing or product fitting, it will still go ahead as planned provided you are willing to travel. Unfortunately, you will not be able to wait at our facility while work is being completed. Please contact us if you wish to reschedule.
Why does it take so long to dispatch my order?
We are a growing business, which means that as we grow our stock level grows too. In recent months, we've increased our stock holding which means many products are available for immediate dispatch. However, due to high demand we sometimes run out of stock quicker than expected which means our production facility have a backlog of stock to produce and ship to our facility.
Can I pay for faster delivery?
No. We use the fastest methods available when shipping your item and are unable to offer a faster delivery, in the current climate many couriers are not promising to meet the advertised delivery guidelines so this would be of no use even if there was a faster method available.
Can I collect my order?
Yes. We are offering a contactless click and collect service upon request. This is to help protect our team and customers. We have already taken the appropriate action to ensure our facility is covid secure.