Please read these terms and conditions carefully. Together with our privacy policy they govern our relationship with you in relation to this website and any orders you place with us.
By using this website or placing an order, you agree to be bound by these terms and conditions. If you do not agree, you must not use this website.
If you have any questions about these terms, please contact our Customer Services team at Ultimate Customs Ltd on 01925 649055 before using the website or placing an order.
We may change these terms and conditions or our privacy policy from time to time by updating this page. You should check this page regularly to ensure you are happy with any changes. Your continued use of the website after changes are posted constitutes your acceptance of the updated terms.
1. INFORMATION ABOUT US
“We”, “our” and “us” refer to Ultimate Customs Ltd, a company registered in England and Wales.
Registered office: Ultimate Customs, Unit 18, Gateway 49 Trade Park, Kerfoot Street, Warrington, WA2 8NT
Email: sales@ultimatecustomsuk.com
Telephone: 01925 649055
2. WEBSITE CONTENT, INTELLECTUAL PROPERTY AND ANTI-SCRAPING
Definitions
“Content” means all text, graphics, logos, icons, images, videos, audio, data, databases, product or service information (including pricing and availability), software and any other materials made available on or through this website.
“Automated Access” means any access to the website or Content by automated means, including without limitation bots, spiders, crawlers, scrapers, data-mining tools and similar technologies.
Ownership and permitted use
All intellectual property rights in and to the website and the Content are owned by or licensed to us. All such rights are reserved.
You may:
- view the website and Content in a web browser; and
- print or download a reasonable number of pages for your own personal, non-commercial use, provided that you do not remove or alter any copyright, trade mark or other proprietary notices.
Except as expressly permitted by these terms or by mandatory provisions of applicable law, you must not, in whole or in part:
- copy, reproduce, modify, adapt, translate, publish, republish, upload, post, distribute, transmit, display or perform any Content;
- create derivative works from the Content;
- mirror, frame or deep-link to the website or any part of it; or
- systematically extract, reuse or make available to third parties any substantial part of the Content, or repeatedly and systematically extract or reuse insubstantial parts of the Content.
Automated access, scraping and AI / data-mining
Except as expressly permitted in writing by us, you must not engage in Automated Access to any part of the website or Content, whether directly or indirectly, for any purpose (including without limitation monitoring, copying, aggregating, indexing or harvesting data).
In particular, you must not:
- use any Automated Access to retrieve, access, copy or index any portion of the website or Content;
- circumvent or attempt to circumvent any access controls, rate limits, CAPTCHA or other technical or organisational measures implemented to protect the website or Content;
- use any device, software or routine that interferes with, or attempts to interfere with, the proper working of the website.
Public search engines may use automated tools to index pages of the website solely for the purpose of creating publicly available search indices of the website, and only to the extent permitted by our robots.txt file or by prior written permission from us. We may revoke this permission at any time without notice.
Except to the extent that such restriction is prohibited by applicable law, you must not conduct or enable in relation to the website or any of the Content (whether using Automated Access or otherwise):
- text and data mining;
- web scraping or data extraction;
- training, fine-tuning or otherwise developing any artificial intelligence, machine learning or similar system; or
- any form of analytics or profiling beyond normal personal use in connection with viewing and purchasing products from the website.
To the fullest extent permitted by law, no licence is granted to you (express or implied) to use the website or Content for text and data mining or AI-related purposes. Any such use requires our prior written agreement, which may be subject to separate commercial terms and fees.
You must not attempt to disable, bypass, avoid, remove, deactivate, impair or otherwise circumvent any technological measures implemented by or on our behalf (or on behalf of any third party) to protect the website or Content.
We may monitor access to and use of the website (including through technical means such as logs and rate-limiting) in order to detect and prevent scraping, text and data mining, and other unauthorised uses.
If we believe that you have breached this section, we may, without prejudice to any other rights or remedies available to us:
- suspend or terminate your access to the website, any account you hold with us and/or any services we provide;
- implement additional technical measures to block or restrict your access;
- require you to delete any Content you have obtained in breach of these terms; and/or
- take legal action against you, including for breach of contract, infringement of intellectual property rights, infringement of database rights, misuse of confidential information and/or breach of applicable computer misuse or data-protection laws.
Nothing in this section affects any rights you may have under mandatory provisions of applicable law which cannot lawfully be excluded or restricted (for example, certain copyright exceptions for non-commercial research). Where any part of this section would otherwise conflict with such mandatory provisions, it shall be construed and applied to the minimum extent necessary to avoid such conflict.
3. PRICES
- All prices shown include VAT (where applicable) and are correct at the time of publishing but are subject to change without prior notice.
- Prices do not include shipping or installation fees, which are added at checkout where applicable.
4. DISCOUNT CODES
- We reserve the right to withdraw, refuse or restrict the use of any discount code at our discretion, including after an order has been placed but before it has been accepted by us.
- Discount codes may be subject to additional terms (such as expiry dates or product exclusions) which will be stated at the time of issue.
5. GIFT VOUCHERS
- Our current gift vouchers are paper-based and run with sequential numbers. For this reason they cannot be instantly redeemed via our online store.
- To redeem a voucher you must place an order as normal, paying in full at checkout.
- The physical voucher must then be sent to:
Ultimate Customs, Unit 18, Gateway 49 Trade Park, Kerfoot Street, Warrington, WA2 8NT
together with a copy of your order confirmation or the order number.
- Once we have received and validated the voucher, we will refund the value of the voucher against your order payment.
6. VAT
- VAT is charged at the current rate (currently 20%) on orders delivered to customers within the United Kingdom (England, Wales, Scotland, Northern Ireland, Isle of Man).
- For customers outside the United Kingdom, VAT will normally be removed at checkout where appropriate.
7. PAYMENT
- We accept Visa and MasterCard credit cards.
- We also accept Visa Debit, MasterCard Debit and certain other debit cards.
- For card payments we require the full card number, expiry date, security code and the cardholder’s full statement address details.
- For sales in excess of £100, we can only deliver to the cardholder’s statement address unless the transaction has been authenticated by 3D Secure / Verified by Visa or a similar authentication method.
- We also accept bank transfers – please contact us for our bank account details.
- Cheques are not accepted.
8. YOUR RIGHT OF CANCELLATION – DISTANCE CONTRACTS WITH CONSUMERS
This section applies only where:
- you are a Consumer (an individual acting wholly or mainly outside your trade, business, craft or profession); and
- you have purchased goods from us by distance means (for example via our website or by telephone).
Business customers do not have the statutory 14-day cooling-off period, but we may accept returns at our discretion – see the Returns section below.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a Consumer Buyer has the right to cancel a distance contract for goods within 14 days without giving any reason.
- The cancellation period expires 14 days after the day on which you (or someone you nominate, other than the carrier) receives the goods.
- Where goods are delivered in multiple consignments, the period runs from the day the last item is delivered.
To exercise your right to cancel, you must inform us of your decision to cancel the contract by a clear statement (for example a letter sent by post or email). You can use the contact details on your invoice or the details below:
Ultimate Customs, Unit 18, Gateway 49 Trade Park, Kerfoot Street, Warrington, WA2 8NT
Email: sales@ultimatecustomsuk.com
Telephone: 01925 649055
You may use our returns form / returns process if you wish, but this is not obligatory.
You then have a further 14 days from the date you notify us of your cancellation to send the goods back to us.
Special order / bespoke goods
Special order, customised or made-to-order goods are not normally returnable under the 14-day cancellation right unless they are faulty or mis-described.
9. EFFECTS OF CANCELLATION (CONSUMERS – DISTANCE CONTRACTS)
If you cancel a contract within the 14-day cooling-off period:
- We will refund the price you paid for the goods.
- We will also refund our standard outbound delivery charge (if you chose a more expensive delivery option, we will only refund the amount equal to our standard delivery charge).
- We will not refund any additional costs resulting from your choice of a non-standard delivery method.
- Unless we have offered to collect the goods, you are responsible for the cost of returning the goods to us.
We may reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which goes beyond what is necessary to establish their nature, characteristics and functioning (for example, more than you would reasonably do in a physical shop).
We will make any refund due to you as soon as reasonably possible, and in any event:
- 14 days from the day we receive the goods back from you; or
- (if earlier) 14 days from the day you provide evidence that you have sent the goods back.
We will refund you using the same payment method you used for the original transaction, unless we have expressly agreed otherwise.
Your statutory rights under the Consumer Rights Act 2015 in relation to faulty or mis-described goods are not affected.
10. OUR RIGHT OF CANCELLATION
We may cancel an order or contract at any time before the goods are delivered if:
- for reasons beyond our reasonable control (including but not limited to failure by the manufacturer or supplier) we are unable to supply the goods;
- we have made a genuine and obvious pricing or description error; or
- we reasonably believe the order to be fraudulent or placed in breach of these terms.
If we cancel under this section, we will refund any sums paid by you under or in relation to the agreement. We will not be liable for any other loss or damage arising from such cancellation, to the fullest extent permitted by law.
11. DISPATCH AND DELIVERY
- Our weekday cut-off time for same-day dispatch on stocked items is 14:00 (GMT/BST).
- If you need an item urgently, please call us on 01925 649055 before placing your order to confirm stock and delivery options.
- Orders placed after 14:00 may sometimes be dispatched the same day, but this cannot be guaranteed.
- At our discretion we may arrange for your order to be drop-shipped direct from a UK supplier. You will not pay any additional amount beyond the price agreed with us.
- Orders containing multiple items may be part-dispatched at our discretion.
Delivery timescales are estimates only and are not guaranteed unless we have expressly agreed a guaranteed service in writing. We are not responsible for delays outside our reasonable control.
12. STOCK
- Our website does not display live stock levels. While we try to keep good stock of popular items, we cannot guarantee that every option of every product is available for immediate dispatch.
- If you need an order by a certain date, we strongly recommend contacting our sales team to check availability before placing your order.
- If you are arranging professional fitting, please wait until you have received and checked your goods before booking workshop or garage appointments.
13. PRICE-MATCH POLICY
- If you find an item cheaper from another UK supplier, we are happy to look into this and, where possible, match or beat the price. This is always at our discretion.
- We do not price-match non-UK suppliers/retailers due to differences in shipping costs, import duties, taxes and warranty coverage.
- Before requesting a price-match, please check whether the competing price includes VAT. Some competitors advertise ex-VAT prices and add VAT at checkout.
14. OVERSEAS CUSTOMERS
- We are able to export most of our product range.
- Customers outside the UK are not charged UK VAT by us but will usually be required to pay import duties and local taxes when the goods enter their country.
- If you refuse to pay import duties/taxes and the shipment is returned to us, you will be liable for:
- the cost of the original shipping;
- the cost of return shipping; and
- any import duties/taxes charged on the return to the UK.
These amounts will be deducted from any refund due.
- Due to specific restrictions we may only accept bank transfer payments from certain countries.
- Unless stated otherwise, all parts are supplied on the basis that they have been tested only on right-hand-drive vehicles.
15. RETURNS & REFUNDS – GENERAL PROCEDURE
Before returning any goods, please read this section in full.
- You must contact us by email or telephone on 01925 649055 to request a return.
- We will issue you with a Returns Notice Number and provide return instructions.
- Please include a copy of your invoice and your Returns Notice Number with any items you send back.
- If an item is sent back without a Returns Notice Number, processing may be delayed and a refund may be refused.
- Returns Notice Numbers are normally valid for 14 calendar days from the date of issue. If goods are not received within this time, we may treat the return as cancelled and you will need to obtain a new number.
- This Returns Procedure applies in addition to, and does not affect, your legal rights in relation to faulty or mis-described goods.
We will not under any circumstances pay VAT or import duties charged on returns from outside the UK. If we are asked to do so, your return may be rejected or abandoned.
16. CONDITION OF RETURNED GOODS
Unless we have agreed otherwise or the goods are being returned solely because they are faulty or mis-described:
- Goods must be returned clean, complete and, where reasonably possible, in their original packaging.
- Goods must not have been fitted, installed or used, other than to the extent necessary to inspect them as you would in a shop.
- Items will not be accepted if they appear to have been fitted, have had sealant/grease/paint applied, are contaminated with oil/fluids or have damaged/missing packaging.
If you have handled the goods more than is necessary to establish their nature, characteristics and functioning, and this results in a loss of value, we may reduce your refund accordingly, as permitted by law.
17. RETURNS – CORRECTLY SUPPLIED GOODS (CHANGE OF MIND)
This section applies to:
- consumer orders where you are exercising your 14-day cancellation right (see sections 8–9); and
- any additional returns we accept at our discretion outside that right.
- You must notify us within 14 days from the day of delivery if you wish to cancel/return correctly supplied goods.
- Goods must be sent back to us within 14 days of you notifying us of cancellation.
- Where you cancel in accordance with this policy, correctly supplied goods can be returned for any reason for:
- a refund of the price of the goods; and
- a refund of our standard outgoing delivery charge (for Consumer distance contracts only).
- We do not cover the cost of return postage for change-of-mind returns.
- If goods are not received by us within 14 days of you notifying us, we may decline to issue a refund under this policy (without affecting any statutory rights you may have).
- After 14 days from delivery, we do not normally accept correctly supplied goods back for refund where you have simply changed your mind. Any such return is entirely at our discretion.
This does not affect your legal rights in relation to faulty or mis-described goods.
18. RETURNS – DAMAGED, MISSING, INCORRECT OR FAULTY GOODS
Damage or missing items
- Any visible transit damage or missing items should be reported to us as soon as reasonably possible, and ideally within 7 days of delivery, so that we can investigate promptly with our carrier and suppliers.
- Reporting after 7 days may limit the options available to us to investigate, but does not remove any legal rights you have in relation to faulty or mis-described goods.
Incorrect items supplied
- If you believe we have supplied incorrect goods (for example wrong items or quantities), you should notify us as soon as reasonably possible, and in any event within 7 days from delivery.
- Where goods have been supplied incorrectly and you notify us within this period, we will:
- accept the goods back;
- refund the price of the goods;
- refund the initial shipping charge; and
- refund reasonable return shipping costs (or arrange collection at our cost).
Goods must be in re-saleable condition where appropriate. If goods have been fitted, used or damaged after you realised (or ought reasonably to have realised) that they were incorrect, we may not be able to offer a full refund.
Faulty goods
Your statutory rights under the Consumer Rights Act 2015 include:
- a short-term right to reject faulty goods for a refund, normally within 30 days of delivery;
- rights to repair or replacement; and
- further rights if the goods cannot be repaired or replaced, or the fault appears later.
If you believe goods are faulty, please contact us as soon as reasonably possible. In most cases manufacturers require items to be returned for inspection before any warranty repair or replacement is agreed.
Nothing in these terms affects your statutory rights.
19. FINANCE / CREDIT
- Goods can be purchased via our online store (delivery only) or in-store using Deko finance.
- All finance applications are subject to credit and identity checks by the finance provider.
- 0% interest-free finance may be available on qualifying purchases over £700 over 6, 9 or 12 months (subject to status and any specific offers in force at the time).
- The finance provider requires that all goods are delivered to the billing address on the credit application.
20. FURTHER TERMS AND CONDITIONS
- Parts specially ordered to a customer’s specific requirements cannot be returned unless the goods are not of satisfactory quality, not fit for purpose or not as originally described.
- All parts being returned must be in resalable condition including all original packaging.
- Any items which have been amended or modified from their original specification will not be credited. Any modifications carried out in an effort to install items are entirely at the end user’s risk.
- All products intended to be painted must be trial-fitted to the vehicle prior to painting.
- If a vehicle has been in our workshop and had wheels removed, wheel nuts/bolts/studs must be re-checked after 25 miles of normal road use. This is the owner/driver’s responsibility.
- Advisories on workshop invoices are recommendations based on our findings and may sometimes relate to legal requirements (for example roadworthiness). Please speak to a member of staff if you have any questions about advisory recommendations.
- We reserve the right to refuse exchange units which are considered to be in an unserviceable condition.
- Surcharges must be paid upon purchase of any reconditioned/rebuilt items and will be reimbursed only if and when the supplier or manufacturer accepts the surcharge unit.
- All goods remain the property of Ultimate Customs until paid for in full and payment has cleared.
- We accept no claim for labour costs under any circumstances.
- Any product or labour warranty offered is non-transferable.
- With the vast majority of manufacturers, items must be returned for inspection prior to any warranty repair or replacement being agreed.
- No warranty will be considered unless you can produce a genuine invoice in your name.
- If old parts removed from your vehicle during an install are left with us, they will be disposed of at our discretion after 5 business days unless agreed otherwise.
- If you are unable to take your old parts with you or collect them within 5 business days, we may be able to arrange shipping to you – please ask at the front desk for a quotation on the day your work is completed.
21. RESPONSIBLE TUNING
Any parts or software that alter or remove any of a vehicle’s emissions control systems are intended for off-road/motorsport use only. Use on the road is at your own risk and in many cases would result in your vehicle failing the MOT test and/or being unlawful to use on public roads.
There are many performance modifications that can enhance your vehicle while keeping it road-legal. Please speak with our team if you would like advice on suitable options.