When completing your order, you automatically agree to the below terms for shipping & delivery for all orders processed by Ultimate Customs Group LTD, trading as Ultimate Customs UK.
All orders we fulfil are processed by our respective delivery partners:
- DPD / Parcelforce for UK & EU Shipping (larger items), next day & 48 hour delivery.
- Royal Mail for UK & EU Shipping (smaller items), next day & 48 hour delivery.
We aim to dispatch all orders within 16 working days. Most orders are dispatched quicker than this, but please do not contact our sales team about a status on your shipment unless you have not received an email after the above times stating your order has been dispatched.
If your item is damaged upon arrival, you must notify us within 3 calendar days from delivery of the item, or we will not be able to process a refund. Items shipped to the US cannot be returned or refunded.
If you request a refund once your order has been dispatched, but not collected from our delivery partner, you will be charged a £10 admin fee for packing and re-call of the shipment from our delivery partner.